Refund Policy | 30K Vape Shop

At 30K Vape Shop, we value customer satisfaction and aim to ensure a smooth purchasing experience. If there is an issue with your order, we are here to help. Please read our refund guidelines below.

✅ Order Cancellation

  • Orders can be canceled before shipment.

  • Once your order has shipped, it cannot be canceled.
    To request a cancellation, please contact us as soon as possible.

✅ Refund Eligibility

You may be eligible for a refund if:

  • You received the wrong products

  • Your order arrived damaged

  • The products are defective

To process your request, you must contact us within 7 days of receiving your order.

✅ Non-Refundable Items

Refunds are not available for:

  • Used products

  • Opened products

  • Products without original packaging

  • Items returned after 7 days

E-liquid and disposable vapes are considered consumables and must remain unopened to qualify.

✅ Return Requirements

To request a return or refund, please provide:

  • Order number

  • Photos/videos of the issue

  • Clear description of the problem

Our team will review your case and respond promptly.

✅ Return Shipping

  • If the product is defective or incorrect, we will cover return/exchange costs.

  • If the return is due to personal preference, customers are responsible for return shipping fees.

✅ Refund Method

Approved refunds will be issued to the original payment method.
Processing time may vary depending on the bank or payment provider.

✅ Exchanges

If you receive a defective or incorrect product, we can offer:

  • Replacement

  • Store credit

Exchanges will be processed once we confirm the issue.

✅ Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or PayPal account

  2. Contact your bank or card issuer
    If the issue persists, contact us directly.

📞 Contact Us

For refund or return assistance, please reach out:

WhatsApp: +86 133 6063 1532

We will do our best to resolve your issue quickly.